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Items for online orders are often made after the order is placed. We allow cancellations up until the item is shipped. Once the items have shipped, we do not allow returns or exchanges. 

—This policy does not apply to custom orders which once approved by the customer will not be refunded, exchanged or returned. 


Please let us know immediately, if there is something wrong with your order. Mistakes can happen and we want to make it right. If the issue is shipping related, please review our Shipping Policy and then reach out to us.

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